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The OnCite™ Tenant Portal provides a web site to facilitate the flow of information between Tenants and Property Managers pertaining to a specific property site. It also allows secure access for Tenants to enter, view and request modifications to Service Requests (work orders). Multiple properties can be supported, each with their own look, feel & functionality set.
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- Tenant Retention - Did you know that most tenants don't know who to call about a light out or put off calling because it requires them to look up the number and talk to another person? Providing an easy to use web system where they can not only enter their requests but view all requests and their status improves their level of satisfaction. You cannot fix what you don't know about and tenants are more willing to spend 2 minutes filling out a form on the web than they are picking up the phone.
- Expedite the Service Request Process - Using OnCite™, Tenant Service Requests can be submitted to a building engineer as soon as the Tenant clicks the "Submit" button. This automated dispatching streamlines the process which in turn gets the work done faster. The quicker the building engineer knows about the issue, the quicker it can be resolved. Your Tenants will notice an improvement in response time!
- Save thousands on your bottom line - Do you have a staff member that does nothing but answer the phone and type up Service Requests from tenants? Imagine using that staff member for other purposes or cutting out a position completely? If only 50% of the service requests are entered through the portal - at 5 minutes a request, you are still saving hours upon hours of busy-work. Apply those hours at a employee hourly rate and you will see that you cannot afford not to use the OnCite™ Tenant Portal.
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- Service Request – Tenants may enter and review Service Requests (Work Orders). Service Requests are automatically routed and integrate fully with the optional OnCite™ Work Orders.
- Building Calendar – Tenants may view Activities scheduled for the Property. Building Management posts calendar information as needed such as Tenant Appreciation events, HVAC outages and more.
- Bulletin Board – Tenants may view special notices for the Property as posted by Building Management. This is especially helpful during bad weather conditions.
- Tenant Handbook – Web enable your Tenant handbook with search capabilities and more. Update as needed using the Tenant Portal Administration Interface.
- Property Information– Tenants may view general information about their building including resources, management team contact information, and more. Building staff can update all of these details at any time through the Tenant Portal Administration Interface.
- Optional OnCite™ Visitor Registration – The Tenant interface allows scheduling of Visitors. Upon a Visitor's arrival, Security teams may perform Visitor lookup, print Visitor passes, and lookup Tenant contact information for telephone verification.
- Optional OnCite™ Concierge – Tenants may use touch screen or web interface to submit various types of Requests. System auto-notifies Suppliers or Concierge staff. Route requests via web access, email, or fax. View Request History and manage Supplier response. Optionally, Suppliers update their own information (i.e. - Restaurant updates online menu for Tenant's use).
- Contact Management – Review and update Tenant Contact Information. Conduct periodic information audits using the Audit Manager.
- Invoices – Display Rent Invoices, Work Order Invoices, etc. for review by Tenants.
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OnCite is a trademark of Deep Forest Systems, Inc. All Rights Reserved.
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